Frequently asked questions
Where is my order shipped from?
Our products are crafted and shipped directly from China, where our production and quality control teams are located.
This allows us to maintain consistent quality and offer competitive pricing.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number.
You can also track your order by entering your order number and email address on our Order Tracking page.
When will my order be shipped?
Orders are usually processed within 1–2 business days.
After shipment, delivery typically takes 7–12 business days, depending on your country and local customs processing.
Why hasn’t my tracking updated yet?
International shipments may take 24–72 hours to show tracking updates.
Tracking may also pause temporarily while the package is in transit between countries.
Will I need to pay customs duties or import taxes?
Customs duties and import taxes are determined by local authorities and may apply depending on your country’s regulations.
Any applicable fees are the responsibility of the customer.
My package shows “Delivered” but I haven’t received it. What should I do?
Please check with neighbors or your local courier first.
If you are unable to locate the package, contact us within 48 hours so we can assist.